\u201eTu u\u017e nikto ni\u010d negarantuje,\u201c znie sl\u00e1vny v\u00fdrok, ktor\u00fd medzi\u010dasom dokonale z\u013eudovel. Je pravdiv\u00fd, preto\u017ee dnes u\u017e nemusia ni\u010d garantova\u0165 ani zmluvy, ktor\u00e9 s\u00fa v pr\u00edpade nadn\u00e1rodn\u00fdch korpor\u00e1ci\u00ed oporn\u00fdm pilierom cel\u00e9ho ich biznisu. Ke\u010f sa ned\u00e1 spolieha\u0165 ani na vymo\u017eite\u013enos\u0165 pr\u00e1va a sol\u00eddnos\u0165 vlastn\u00fdch dod\u00e1vate\u013eov, ako m\u00f4\u017ee obrovsk\u00fd podnik prosperova\u0165?<\/p>\n
Americk\u00e1 sie\u0165 autopo\u017ei\u010dovn\u00ed Hertz v t\u00fdchto mesiacoch rie\u0161i z\u00e1va\u017en\u00fd probl\u00e9m. Investovala dovedna 32 mili\u00f3nov americk\u00fdch dol\u00e1rov do redizajnu a prepracovaniu svojich webstr\u00e1nok, len\u017ee dod\u00e1vate\u013e technick\u00fdch slu\u017eieb \u00fadajne nesplnil v\u0161etko, k \u010domu sa zaviazal. Jedna strana sa vyhov\u00e1ra na druh\u00fa, vo v\u00fdsledku s\u00fa nespokojn\u00ed v\u0161etci – vr\u00e1tane z\u00e1kazn\u00edkov Hertzu.<\/p>\n
Hertz si e\u0161te v auguste 2016 najal spolo\u010dnos\u0165\u00a0Accenture, aby zrealizovala robustnej\u0161\u00ed redizajn a prepracovanie \u0161trukt\u00fary medzin\u00e1rodn\u00fdch webov\u00fdch str\u00e1nok autopo\u017ei\u010dovne. Hertzu sa spo\u010diatku p\u00e1\u010dil pr\u00edstup spolo\u010dnosti Accenture, preto za jej slu\u017eby do m\u00e1ja 2018 zaplatil nieko\u013eko mili\u00f3nov dol\u00e1rov. \u00c1no, s\u00fa to obrovsk\u00e9 peniaze, len\u017ee v tomto pr\u00edpade sa jedn\u00e1 o obrovsk\u00fd medzin\u00e1rodn\u00fd projekt, ktor\u00e9ho spr\u00e1va a udr\u017eiavanie vy\u017eaduje mno\u017estvo \u0161pecialistov, energie a \u010dasu.<\/p>\n
Predmetom cel\u00e9ho sporu je predov\u0161etk\u00fdm to, \u017ee si Accenture fakturovalo ka\u017ed\u00fd z\u00e1sah aj napriek tomu, \u017ee ich z\u00e1mer mal by\u0165 splnen\u00fd u\u017e v prvej f\u00e1ze spolupr\u00e1ce.<\/p>\n
Napr\u00edklad jedn\u00fdm zo z\u00e1merov Hertzu bolo vytvorenie spolo\u010dnej platformy pre jeho \u010fal\u0161ie zna\u010dky autopo\u017ei\u010dovn\u00ed Dollar a Thrifty, len\u017ee Accenture dodalo rie\u0161enie iba pre severoamerick\u00fd trh.<\/p>\n
Okrem toho sa ako probl\u00e9m uk\u00e1zal aj samotn\u00fd k\u00f3d stojaci za novou webstr\u00e1nkou. Pod\u013ea Hertzu m\u00e1 by\u0165 prive\u013emi chybov\u00fd, v d\u00f4sledku \u010doho nefungovali niektor\u00e9 funkcie str\u00e1nok. Ak\u00e9, to nevieme. V d\u00f4sledku chybov\u00e9ho programovania sa klient na naliehanie Accenture rozhodol zak\u00fapi\u0165 licenciu na program s n\u00e1zvom RAPID, ktor\u00fd mal v\u0161etky probl\u00e9my vyrie\u0161i\u0165. Len\u017ee po jeho n\u00e1kupe dod\u00e1vate\u013e ozn\u00e1mil, \u017ee s programom nevie pracova\u0165.<\/p>\n
Webstr\u00e1nky \u010falej neboli optimalizovan\u00e9 pre tablety, \u010do mala by\u0165 jedna zo z\u00e1kladn\u00fdch po\u017eiadaviek klienta. Na naliehanie Hertzu s\u00edce Accenture dodato\u010dne tak\u00fato optimaliz\u00e1ciu pridal, ale vyfakturoval klientovi stovky tis\u00edc dol\u00e1rov navy\u0161e. A ka\u017ed\u00fdm nov\u00fdm z\u00e1sahom do webstr\u00e1nky sa fakt\u00fary hromadili, a\u017e dosiahli mimoriadnej celkovej hodnoty.<\/p>\n
M\u00f4\u017eete si to predstavi\u0165 aj tak, \u017ee sa s dod\u00e1vate\u013eom novej webovej str\u00e1nky dohodnete na tom, \u017ee v\u00e1m vyhotov\u00ed web s ur\u010ditou funk\u010dnos\u0165ou. Vy mu zaplat\u00edte, on v\u0161ak dod\u00e1 iba ak\u00fdsi z\u00e1klad – a ka\u017ed\u00fa nov\u00fa pr\u00e1cu na doplnen\u00ed<\/p>\n
\u017daloba od Hertzu na Accenture bola podan\u00e1 v apr\u00edli tohto roka po tom, \u010do sa Accenture br\u00e1nil, \u017ee v\u0161etko vyhotovil v s\u00falade s po\u017eiadavkami Hertzu – a ten zasa tvrd\u00ed, \u017ee mu Accenture dodal zl\u00fd nefunk\u010dn\u00fd produkt.<\/p>\n
Accenture moment\u00e1lne \u010del\u00ed v\u00e1\u017enej s\u00fadnej \u017ealobe, v ktorej ide o viac ako 32 mili\u00f3nov dol\u00e1rov. V hre je reput\u00e1cia spolo\u010dnosti, ktor\u00e1 m\u00e1 dobr\u00fa poves\u0165.<\/p>\n
<\/p>\n
Zdroj:\u00a0Hertz Wanted a Cool Website: It Ended Up With a $32 Million Legal Nightmare<\/em><\/p>\n <\/p>","protected":false},"excerpt":{"rendered":" Ani mili\u00f3ny dol\u00e1rov vyplaten\u00e9 \u0161pecialistom nie s\u00fa z\u00e1rukou, \u017ee nie\u010do bude fungova\u0165 ako m\u00e1.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[],"class_list":["post-6161","post","type-post","status-publish","format-standard","hentry","category-archiv","two-columns"],"_links":{"self":[{"href":"https:\/\/instrid.sk\/en\/wp-json\/wp\/v2\/posts\/6161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/instrid.sk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/instrid.sk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/instrid.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/instrid.sk\/en\/wp-json\/wp\/v2\/comments?post=6161"}],"version-history":[{"count":0,"href":"https:\/\/instrid.sk\/en\/wp-json\/wp\/v2\/posts\/6161\/revisions"}],"wp:attachment":[{"href":"https:\/\/instrid.sk\/en\/wp-json\/wp\/v2\/media?parent=6161"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/instrid.sk\/en\/wp-json\/wp\/v2\/categories?post=6161"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/instrid.sk\/en\/wp-json\/wp\/v2\/tags?post=6161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}